Terms of Service

Effective date: 17 March 2026

In plain English: Calendance is the software your Studio uses to run classes and bookings. We handle the technology — your Studio handles everything else, including class policies, credit rules, and cancellations. You sign in with your email (no password), and payments go securely through Stripe. We never see your card. Credits are digital — they expire, can’t be transferred, and have no cash value. If something changes in these Terms, we’ll let you know. New South Wales law applies.

1. What is Calendance

Calendance is a software platform that dance studios and instructors use to manage classes, bookings, and member accounts.

Throughout these Terms, “Studio” means the instructor, business, or organisation that uses Calendance to run their classes — whether that’s a sole trader, a small team, or a registered company.

Each Studio on Calendance operates independently. They set their own class schedules, pricing, cancellation rules, and attendance policies. Calendance provides the technology that powers the platform. The Studio provides the experience.

2. Your account

To book classes and manage your credits, you need an account. There’s no password — you sign in with a secure link sent to your email. The link expires after a short time and works only once. Your email is your key to the platform. Keep it secure — anyone with access to your inbox can sign in as you.

You must be 18 or older to use the platform, or have a parent or guardian’s consent.

You’re responsible for making sure your contact details (name, email, and optionally phone number) are accurate, and for everything that happens under your account. You can only have one account per Studio. If you attend classes at two different Studios on Calendance, you’ll have a separate account at each.

The Studio can deactivate your account at any time. If that happens, you lose access to the platform. We can also deactivate accounts that are inactive, fraudulent, or break these Terms.

3. Credits and packages

Credits are how you book classes. You buy them in packages — each package has a validity period, and unused credits expire when that period ends. There’s no getting them back after they expire.

A few things about credits: they can’t be transferred to someone else, they only work at the Studio you bought them from, they have no cash value, and they’re non-refundable unless required by Australian Consumer Law. The Studio may adjust your balance — for example, as a courtesy, to fix a mistake, or to extend your package while you’re on holiday.

Credits only work on Calendance. If your Studio also lists classes on other platforms (like Eventbrite), those are separate systems — you’ll need to use their platform to book and pay there.

The detailed rules around credits — pricing, extensions, refund policies — are between you and your Studio.

4. Bookings

When you book a class, credits are deducted from your balance and a spot is reserved for you. You’ll get a confirmation.

If you cancel, the platform handles it according to the rules your Studio has set — including whether you get your credits back. Those rules (cancellation deadlines, no-show policies, attendance expectations) are part of the Studio’s waiver, not these Terms.

If the Studio cancels or reschedules a session, any credits used are handled according to the Studio’s policies.

5. Payments

When you buy a credit package, the payment goes through Stripe. Your card details go directly to Stripe — we never see them, store them, or process them. Stripe’s own terms and privacy policy apply to how they handle your payment.

If you want a refund, that’s between you and the Studio. Refunds are handled in line with Australian Consumer Law.

6. Waivers

Before you can book a class, your Studio may ask you to sign a liability waiver. You sign it electronically through the platform, and we record your signature along with the timestamp, your IP address, and browser information.

The waiver is a separate agreement between you and the Studio. It covers the physical side — exercise risks, class rules, cancellation policies, and behaviour expectations. These Terms cover the platform.

The Studio may update the waiver from time to time. If they do, you’ll be asked to sign the new version before your next booking.

7. Communications

You’ll get emails from the platform — login links, booking confirmations, cancellation notices. These are essential for your account to work, so you can’t opt out of them.

Your Studio may also send you other emails: class reminders, credit expiry warnings, and general announcements. You can turn each of these off individually in your notification preferences whenever you like.

8. Rules of use

Please don’t misuse the platform. That means: don’t use it for anything unlawful, don’t create duplicate accounts at the same Studio, don’t try to access other people’s accounts or tamper with the platform, and don’t harass or abuse anyone — staff, instructors, or fellow members.

9. Intellectual property

The platform itself — its design, code, and branding — belongs to Calendance. The content your Studio puts on the platform (class descriptions, photos, instructor profiles) belongs to the Studio. Please don’t copy or redistribute any of it without permission.

10. Limitation of liability

The platform is provided “as is” — we do our best, but we can’t guarantee everything will work perfectly all the time.

To the maximum extent permitted by law: we’re not liable for injuries during classes (that’s covered by the waiver between you and the Studio), we’re not liable for indirect or consequential damages from using the platform, and our total liability is capped at what you’ve paid us in the 12 months before the claim.

Nothing in these Terms removes any rights you have under Australian Consumer Law that can’t be removed. Those always apply.

11. Disputes

If something goes wrong, start with your Studio — most issues are best resolved directly.

For questions or problems with the platform itself (technical issues, intellectual property concerns, data questions), you can reach Calendance at [email].

These Terms are governed by the laws of New South Wales, Australia, and any disputes are subject to the exclusive jurisdiction of the courts of New South Wales.

12. Changes to these Terms

We may update these Terms occasionally. If we make a significant change, we’ll let you know by email or with a notice on the platform. If you keep using the platform after a change, that counts as accepting the new Terms. If you disagree with a change, stop using the platform and get in touch with your Studio.

13. Contact

Questions about classes, credits, or Studio policies? Contact your Studio — their details are on their website.

Questions about the platform itself? Reach Calendance at [email].